Customer Support Macros System

Features of EngageBay's Macros

From identifying new opportunities to delivering customer happiness

What are macros?

A macro is a prebuilt response or action that you can use to respond to support requests. Streamline your workflow by creating macros for support requests that can be answered with a standard response. This saves you the time and effort of crafting a separate response for each customer with the same issue.

Save hours

Macros work on ‘if/then’ conditions. For example, IF a particular tag is added to a ticket, THEN the ticket status is changed from normal to priority. You can decide the conditions and their corresponding actions for EngageBay to automate, and save hours of your business time.

Applying macros to tickets

Macros can be used to set ticket properties, add or modify tags, and much more. Here are just a few examples of pre-defined macros:

Set Ticket status - Use this action to replace the ticket's current status.
Set Priority - The priority can be set to Low, Normal, High, or Urgent.
Set ticket type – Mark it as a question, incident, problem or a task.
Set tags - Add more tags to a ticket or remove some.

HAPPY CUSTOMERS SHARE GREAT REVIEWS ON G2

Client Testimonials

"Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign is not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute."

Leonardo W.

Founder, Wolff Consultoria

"The software is easy to set up and implement. I feel EngageBay is quickly becoming a marketing automation competitor to the premium SAAS offerings. EngageBay's customer support has been very responsive and helped me resolve an implementation issue almost immediately."

Shawn L.

Marketing Manager, List Biological Laboratories, Inc

"A full-featured marketing platform. With this, you have all you need to get started and succeed. Having all in one platform make any marketer job much easier."

Santiago B.

Southern Europe Director, Triptease

"EngageBay has everything I need when it comes to managing customer relations and sales activities. The features I most frequently use are automation for sending emails, managing sales, and marketing automation. Plus, having a built-in live chat and help desk tool makes it really easy to engage with customers."

Hongkiat L.

Editor-in-chief

Do It All With EngageBay

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Unlimited Websites

Install the live chat widget on as many websites and blogs as you want at no additional cost.

Customizable

Customize the chat widget completely to suit your website. Mix and match from a range of bright colors and cool options.

Chat Shortcuts

Save time by creating shortcuts for common answers and replies. Create and access all your shortcuts with just a click right from EngageBay LiveChat.

Transfer Chats

Not all queries can be resolved without escalation. Some may need support from more knowledgeable team members. EngageBay enable seamless and quick transfer of live chats for quick and easy resolution.

Continuous Chats

Our live chat widget follows your website visitors across web pages. This way, your prospects and customers get a seamless, continuous chat experience without having to pause their surfing.

Email Transcript

Email the chat transcript to the customer for reference as soon as the agent is done with the chat. Delight your customers and turn them into brand promoters.