From identifying new opportunities to delivering customer happiness
Customers appreciate the convenience of live chat. It is the fastest, most effective query resolution tool yet. Use the free live chat software with EngageBay and enable your sales team to build meaningful and lasting relationships with your customers.
Get a 360-degree view of all the actions of your customers using the EngageBay LiveChat feature. This information helps you personalize your approach according to your customer's location and journey on the business website (current page, pages visited, time spent). You also get email notifications when someone visits your website and initiates a chat.
Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate and customize the chat message based on key factors like the web page your prospect is browsing, their location, the referral website, and whether it is their first time on the website or landing page. You can also automate the chat invitations based on these triggers with EngageBay.
EngageBay provides you all the live chat transcripts along with a smart and easy interface to filter chats and search through transcripts. Gain insights and valuable information and make smart decisions to enhance customer satisfaction.
Have all the customer information available for your sales rep right in the chat window so they know who the customer is and what they need. Improve the agent's efficiency, turnaround time, and response behavior. Help your sales & service team do their best with every customer chat.
Know how quickly your support team is responding and set average response time goals. Let customers leave feedback after each chat. Quantify the performance of your teams in service. Keep track of improvement in customer satisfaction. EngageBay gives you a complete overview across sales and support actions.
With EngageBay LiveChat, multiple team members can assist one customer to resolve issues quickly. Collaboration of team members during live chat can help the junior sales reps learn from the seniors right on the job. Let your service team collaborate and share key information and knowledge about the customer and the issue at hand, to improve both response quality and resolution time.
Measure every data point, such as average response time, first response time, agent productivity, and customer feedback. Run reports and learn from our powerful chat metrics to respond better in the future. Deliver world class support with EngageBay’s holistic and free live chat software.
Here’s a video testimonial from Lauraine, Founder Director of a financial firm, who recommends EngageBay as the best solution for small business owners. Moving from pricey CRM products to EngageBay can help solopreneurs and small businesses save a fortune in their marketing costs, she says. Watch this video to know how EngageBay’s functionality pushed Lauraine to try bigger and better things.
Install the live chat widget on as many websites and blogs as you want at no additional cost.
Customize the chat widget completely to suit your website. Mix and match from a range of bright colors and cool options.
Save time by creating shortcuts for common answers and replies. Create and access all your shortcuts with just a click right from EngageBay LiveChat.
Not all queries can be resolved without escalation. Some may need support from more knowledgeable team members. EngageBay enable seamless and quick transfer of live chats for quick and easy resolution.
Our live chat widget follows your website visitors across web pages. This way, your prospects and customers get a seamless, continuous chat experience without having to pause their surfing.
Email the chat transcript to the customer for reference as soon as the agent is done with the chat. Delight your customers and turn them into brand promoters.
Stay connected to your favorite apps using EngageBay’s integrations
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